Live / Mobile
This page sets out exactly how og999 collects, uses and protects the information linked to your account — including the details you submit when you fund your wallet via FPX, GrabPay or Bank Transfer. Read through before you complete any account step, so you know what we hold and what you can ask us to change.
When you create an account, we collect the registration details you provide — your name, contact address and the credentials you set. Each time you fund your wallet through FPX, GrabPay or Bank Transfer, a transaction record is created and held against your account. We retain this record so you can check your deposit history from the account dashboard after login. We also collect device and session data — the type of device you use, browser session identifiers and page-navigation patterns. This data is used purely to keep the account session stable and to surface the correct payment options for your region. We do not sell this data to third parties. Cookies placed on your device let us recognise you between sessions and remember account preferences. You can adjust cookie settings through your browser. Some cookies are necessary for account login to function; optional analytics cookies can be switched off without affecting your ability to deposit or access the lobby. All data handling is subject to local law and applies only in regions where access is permitted. If local law restricts any collection or use described here, that restriction applies.
FPX transaction references are logged at the point of deposit confirmation.
GrabPay checkout events create a wallet-credit record tied to your account.
Bank Transfer submissions generate a pending record visible in your account history tab.
Login session cookies keep your account active while you move between lobby sections.
The scope of this policy is specific — it covers your og999 account, the data you submit through it, and the transaction records that flow through it. It does not extend to third-party services you reach from our pages. Understanding the boundary helps you know exactly which data questions to bring to us and which to direct elsewhere.
Any data you enter during account creation, login or profile update falls inside this policy. We hold that data, we are responsible for it, and you can ask us to review or correct it through the contact path listed below.
Deposit records generated through FPX, GrabPay or Bank Transfer are covered here. The record shows the amount, payment method and confirmation status. The payment provider's own data handling sits outside our policy scope.
Pages, game lobby content and promotional messaging served by og999 are within scope in the sense that we determine what is shown. No personal data is extracted from your browsing of static content pages.
Links to payment providers, game studios such as Pragmatic Play or PG Soft, and external support tools operate under their own privacy terms. We do not control or carry responsibility for data processed on those third-party platforms.
You are not a passive holder of data here. There are real steps you can take. Start by logging into your account dashboard — the history tab shows your deposit and withdrawal records, including each FPX, GrabPay and Bank Transfer entry with its status and timestamp. If a record looks wrong, do not wait; reach out through the support channel listed below and include the transaction reference shown on screen. To correct personal details on your account — name, contact number, email address — go to the account settings section after login and follow the fields shown there. Changes to sensitive fields may require identity verification; the exact steps are shown in the form itself, not invented here. For questions about what data we hold beyond what the dashboard shows, raise a data enquiry directly with our support team. We will respond through the same channel you used to reach us.
Your account dashboard shows every deposit and withdrawal record after login. Check the history tab for FPX, GrabPay and Bank Transfer entries — each entry carries a reference you can quote if you raise a question.
Profile fields in account settings let you update contact details. Sensitive fields prompt a verification step — follow the instructions shown in that form to complete the change.
If you want to know exactly what data we hold on your account, contact our support team directly. State your account ID and the data category you are asking about so we can respond accurately.
Where local law permits a removal request, submit it through the support contact path. We will confirm what can be removed, what must be retained for legal or transaction-record purposes, and the expected timeline.
Privacy questions deserve a direct answer, not a form letter. We have set up clear contact paths so that any question about your account data, a transaction record or a data-correction request reaches the right person. Use the channel that suits you — the response comes back through the same path.
Open the chat widget from any page on og999. State your account ID and the data topic — whether it is a deposit record query, a correction request or a policy question — and the agent will log it immediately.
Send your data enquiry to our support email address listed in the account help section. Include your registered contact number and a clear description of the data point in question so we can respond accurately.
The help section inside your logged-in account lists the current contact addresses and escalation steps for privacy matters. Check there for the most current contact details before sending a request.
Handling your data responsibly is not a one-time setup — it is part of how og999 operates day to day. Account credentials are stored in hashed form; we do not hold your password in plain text. Session tokens expire after a period of inactivity so that an unattended device does not leave your account exposed. Transaction data from FPX, GrabPay and Bank Transfer is retained for as long as required by applicable law and then cleared according to our retention schedule, details of which are available on request through our support channel.
We use session cookies to keep your login active and analytics cookies to understand how account pages are used. You can turn off non-essential cookies in your browser settings at any time without affecting your ability to deposit or access the lobby.
Passwords are hashed before storage. We never display or transmit your credential in readable form. If you suspect unauthorised access, use the account security section to change your password immediately.
We keep transaction records — including FPX and GrabPay deposit entries — for as long as required under applicable law. Non-transactional preference data is cleared on account closure. The current retention schedule is available on request.
When this policy changes in a material way, a notice is placed in the account dashboard after your next login. Continued account use after that notice constitutes acceptance of the updated terms, so check the dashboard message when it appears.
These questions cover what real account holders ask when they want to understand how their data is used, what records we keep and how to act on their rights under this policy.
We collect the registration details you submit — name, contact number and email address — along with the login credentials you set. Device and session identifiers are also logged to keep your account session stable. No data is collected beyond what the account creation form requests.
Yes. Every deposit submitted through FPX, GrabPay or Bank Transfer generates a transaction record held in your account history. The record shows the payment method, amount and confirmation status. You can view it in the history tab after login at any time.
Where local law permits a deletion request, you can submit one through our live chat or email support channel. We will confirm which data can be removed and which must be retained — for example, transaction records required under applicable law. The response will include a clear timeline.
Log in and go to account settings. The profile fields there let you update your name, contact number and email address. Some sensitive fields prompt an identity verification step — follow the instructions shown in the form itself to complete the correction.
Game studios such as Pragmatic Play and PG Soft supply game content to our lobby. They do not receive your personal account or payment data through us. Each studio operates under its own data terms for game-side events, which are separate from this policy.
When we make a material change to this policy, a notice appears in your account dashboard the next time you log in. We do not send changes only by email. Check the dashboard notification when it appears and review the updated section before continuing to use your account.